Answer most of your questions before the call
This center is structured for lenders, credit funds, family offices, and loan purchasers evaluating Veteran Loan Servicing as a sub-servicer or portfolio-transfer partner. It covers operational, technology, compliance, vendor, and investor due diligence.
Five diligence tracks
What each track answers. Detailed documentation is provided in the due-diligence package on request.
Operational Due Diligence
How portfolios are boarded, how borrower payments are collected and reconciled, how lenders are disbursed, and how delinquency and insurance-compliance workflows run — each with an audit trail.
Technology Due Diligence
Servicing platform architecture, hosting (Cloudflare edge), encrypted transport, data location (US), tenant isolation, and how portfolio reporting is produced.
Compliance Due Diligence
NACHA-aligned ACH processing, UCC Article 9 enforcement framework, recordkeeping, and how controls are designed to the intent of SOC 2 / HIPAA / ISO 27001 (see the Trust Center for what is held vs. roadmap).
Vendor Due Diligence
The limited set of third parties used in servicing (payment rails, hosting), why the vendor surface is kept small, and how providers are evaluated.
Investor Due Diligence
How disbursement trails, reconciliation, and reporting support an investor's or LP's oversight and audit expectations for a serviced book.
Governance
Founder-led accountability, a documented content-approval workflow, and a claims registry — we publish only what we can verify, and we say what we do not yet hold.
Answered up front
What asset classes do you service, and what is out of scope?
We service commercial real estate loans and business/commercial loans exclusively. Consumer residential mortgages and retail consumer lending are out of scope and not serviced.
How are borrower payments collected and disbursed?
Borrower payments are collected via ACH and disbursed to lenders on a scheduled monthly cycle, structured around NACHA operating guidelines, with a full audit trail maintained for every transaction. ACH payment processing is an active, current operational capability.
Where is data hosted and how is access controlled?
Traffic runs on Cloudflare's edge with encrypted transport; portfolio and borrower data are handled within the United States, with access limited to authorized personnel on a need-to-know basis.
Do you hold formal certifications such as SOC 2?
We describe our controls in the Trust Center and identify formal certifications not yet held as roadmap items rather than claiming them. Our founder is a compliance practitioner who designs controls to the intent of SOC 2, HIPAA, and ISO 27001.
Who leads the firm?
Founder Robert Newark — an attorney licensed in Texas (2007) and Oklahoma (2008), U.S. Army veteran, compliance practitioner, and technology operator who runs his own firm and lending operation on the same discipline applied to client portfolios.
Request Due Diligence Package
Tell us who you are and what you're evaluating. We'll send the relevant due-diligence materials and route your request to the founder.